Refund and Returns Policy

Return & Refund Policy

At Leather Bomber Jacket, we want you to shop with confidence, knowing that our return and exchange policy is created to give you peace of mind. We believe in providing not just high-quality, handcrafted leather goods, but also a seamless experience for our valued customers. Our team pours their heart and soul into every product, and we are committed to ensuring you are delighted with your purchase.

If for any reason your order doesn’t meet your expectations, our friendly and simple return and exchange process is here to make things right. We’re all about giving you value and making sure your experience with us is as enjoyable as possible. Let us take care of the rest so you can focus on loving your new leather piece!

We offer a 30-day return policy for items in their original, unused condition. If your product arrives with any issues, such as a defect, incorrect color, or design, you can contact our customer care team at info@leatherbomberjacket.co.uk for assistance.

Eligibility for Returns:

The product must be unused, unwashed, and in its original packaging.
The tag must still be attached to the item.
Customized products are non-returnable.

How to Return:

Send us an email at info@leatherbomberjacket.co.uk within 30 days of receiving your order.
Kindly include your order number, photos of the product, and a brief explanation of why you’re returning the item.
Once approved, you’ll need to ship the product back to our warehouse, and we will share the return address with you.
Please use a trackable shipping service and provide us with the tracking number.

Return Costs:

Customers are responsible for return shipping costs.
Refunds will be processed once we receive and inspect the item.
Refunds may take 5-14 business days to appear in your account.

We understand that sometimes the product you ordered may not be the perfect fit. Whether it’s a sizing or color issue, we are happy to offer exchanges within 30 days of delivery.

How to Exchange:

Email info@leatherbomberjacket.co.uk with your order details and the reason for exchange.
Our customer service team will guide you through the process.
Once approved, ship the item back to us, and we’ll send your exchange as soon as we receive the returned item.

Terms for Exchanges:

The product must be in its original, unused condition.
Exchanges are free of charge, though customers are responsible for return shipping costs.
We do not offer exchanges on customized products.
Items altered by the customer are not eligible for returns or exchanges.
Refunds will be processed in the same payment method used to place the order.
If the item shows signs of wear, damage, or alteration, we may not be able to accept it for return or exchange.

We are here to ensure your satisfaction with every purchase and appreciate your understanding as we work to provide you with the highest quality leather goods. If you have any questions or need further assistance, please don’t hesitate to reach out to us at info@leatherbomberjacket.co.uk.

Thank you for choosing Leather Bomber Jacket!

The Shipping Policy

Free Shipping
At Leather Bomber Jacket, we are pleased to extend complimentary shipping services to all our global customers. This means you can enjoy our handcrafted leather goods without any added shipping costs, no matter where you are located.

Estimated Delivery Time

Standard Shipping: Each product is a masterpiece, meticulously handcrafted with the finest leather craftsmanship. Our preparation process takes approximately 7 to 10 days, allowing us to infuse each item with exceptional care and precision. Once prepared, your order embarks on its journey, typically arriving within an additional 8 to 10 business days.
Total estimated time: 14 to 21 days from order to delivery.
Order Processing: Orders placed after 1 PM will be processed on the following business day, which may affect the overall delivery time.

Tracking Your Order
Once your order has been dispatched, you will receive a tracking number to monitor its progress. It is your responsibility to track the shipment using this number and follow up with the courier company if there are any issues.

In the event of delivery delays or complications, please contact the courier service directly. Please be aware that Leather Bomber Jacket cannot be held accountable for parcels delayed or returned due to delivery issues or if the courier attempts delivery when no one is available at the address.

Courier Services
To ensure safe and timely delivery, we collaborate with trusted courier partners including DHL, FedEx, and USPS. These services are chosen for their reliability and efficiency, ensuring your products arrive in excellent condition and within the promised timeframe.

Receiving Damaged or Incorrect Orders
While we strive to deliver your orders in perfect condition, we understand that issues may occasionally arise. If you receive a product that is damaged, defective, or not as described, please reach out to our customer service team within 30 days of receiving the parcel.

To qualify for a return, exchange, or refund, items must remain unused and include all original tags.

Import Duties and Taxes

United States Orders:
Most shipments valued under $800 (de minimis threshold) typically enter duty-free under U.S. Customs rules. However, please note that Leather Bomber Jacket does not cover any duties, tariffs, or additional customs charges beyond this threshold.
Rule: By placing an order, you agree that all import duties, taxes, and handling fees assessed by U.S. Customs and Border Protection (CBP) are solely your responsibility.
International Orders:
Customs duties and taxes are not included in the product price and remain the responsibility of the customer. These charges vary by country. While we often ship items marked as gifts to minimize costs, we strongly recommend checking your local customs office for exact regulations.

Important Notes

Please double-check all shipping details (address and contact information) before finalizing your order to avoid delays.
For security reasons, we do not ship to APO, FPO, or PO Box addresses.
If your order includes both customized and non-customized items, delivery of customized products may take longer.
Once an order is dispatched, we cannot reroute it to a different address. Please contact the courier directly for any address changes.

Possible Reasons for Delivery Delays
Various factors can affect delivery times, including: